Cookie & Privacy Policy

PRIVACY POLICY

This webpage sets out when and how we use your personal information that you or others provide to us.

Who we are

We are Speedwell Software Ltd (“Speedwell”). Our registered address is at Si One, Second Floor, West Wing, Parsons Green, St Ives PE27 4AA.

How do you use my data?

When you enter into contracts with us or ask us to conduct bureau or examination processing on your behalf:

Where you enter into a contract with us for our Services, we need to process your personal data to provide these Services to you. The data we process could include your name, email address, postal address, telephone number and exam and candidate data.

We need to process your personal data in this way to enter into and perform the contract for the Services you have asked us to provide. If you do not wish to provide us with your personal data in this way, you will be unable to use our Services.

When you have opted in to our marketing or expressed an interest in our software or services:

If you have opted in to marketing via our website, we will handle your personal information (such as your name, email address, postal address and telephone number) to provide you with marketing communications in line with any preferences you have told us about.

When we send you marketing emails, if you opted in via our website, we rely on your consent to contact you for marketing purposes. If you have expressed an interest in our software or Services, are a business, or an employee of a business to which we are addressing our marketing, and did not opt in, we rely on our legitimate interest to promote our business to send you marketing emails. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving marketing emails.

When we send you marketing material in the post, we rely on our legitimate interest to let you know about our latest special offers.

You are not under any obligation to provide us with your personal data for marketing purposes.

You can tell us that you do not want to receive marketing from us at any time by contacting us at info@speedwellsoftware.com or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.

When you phone or contact us:

When you phone or otherwise contact us, we may collect and handle your personal information (such as your name, contact details and any other details you provide to us) in order to provide the customer services, you have requested. This could be when you have a question about our software or require support.

We rely on our legitimate interest to make sure that we can properly respond to you and any requests you may have. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.

To make our site better:

We will also use your personal information, such as your use of our website and the information stored in Cookies, for the purposes of making our site more secure, and to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our site is kept secure.

For more information about website analytics and to read our Cookie Policy see below.

If our business is sold:

We process the personal information we hold about you for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.

Who do you share my data with and why?

Business Partners, consultants, and contractors

We may share your personal data with our selected business partners (such as printing companies), consultants and contractors. We will only share your personal data when we need to, as it may be an integral part of the process in order to provide the Services or otherwise perform our contract with you, as well as for the purposes of assessing fraud, credit and/or security risks.

Website Analytics

We share your aggregated, anonymous data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site.

To comply with regulatory and legal requirements:

In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our, our customers’ and others’ rights. This includes exchanging your personal data with other companies and organisations for the purposes of fraud protection.

If our business is sold

We will transfer your personal information to a third party:

• if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or
• if we or the majority of our assets are acquired by somebody else, in which case the personal information held by us will be transferred to the buyer.

Where is my data stored?

The data that we collect from you will be stored in a location within the EU.

All information you provide to us is stored on our secure servers or those of our third party payment agents.

How long do we retain your data for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any accounting, regulatory or legal requirements.

To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with potentially purchasing the software or services) we will retain your data for 3 years.

What are my rights under data protection laws?

Depending where you live, you have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email at info@speedwellsoftware.com.

Right of access

You have the right to access your personal information which we hold and process.

You are also entitled to information relating to our use of your personal information.

Your right to object

You have the right to object to us handling your personal information when:

• we are handling your personal information based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue; or
• we are handling your personal information based on your consent, including for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop.

Right to rectification

You have the right to require us to rectify any inaccurate personal information we hold about you.

You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.

Right to restriction

You can restrict our processing of your personal information where:

• you think we hold inaccurate personal information about you;
• our handling of your personal information breaks the law, but you do not want us to delete it;
• we no longer need to process your personal information, but you want us to keep it for legal reasons; or
• where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above and are in the process of objecting to this use of your personal information.

Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to comply with legal, accounting and regulatory requirements.

Right to data portability

You have the right to receive the personal information we hold about you in a structured, standard machine readable format and to send this to another organisation controlling your personal information.

Right to erasure

You have the right to require us to erase your personal information which we are handling in the following circumstances:

• where we no longer need to use your personal information for the reasons we told you we collected it for;
• where we relied on your consent to use your personal information and you have withdrawn your consent;
• when you object to our use of your personal information and we have no compelling reason to carry on handling your personal information;
• if our handling of your personal information has broken the law;
• when we must erase your personal information to comply with a law or regulation that we are subject to.

Right to complain

You can complain to us about how we handle your personal data at info@speedwellsoftware.com.

Alternatively, you can lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.

If you are based in the EU you can find your relevant supervisory authority here.

Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.

What about my website use, analytics and tracking?

Information we collect about you:

When you visit our site, we will automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
• information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

Information we receive from other sources:

We also work closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.

We will combine the information you provide to us with other information we collect about you.

What Cookies do you use?

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.

Our Website Cookies:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies and prevent us from using your personal data in this way by activating the setting on your browser that allows you to refuse the setting of all or some cookies, it is sometimes known as the “do not track” function. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

What about websites we link to?

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.

If you follow a link to any of the websites our site connects you to or use their services, please note that you have left our site, and these websites have their own privacy policies.

We do not accept any responsibility or liability for these policies or websites.  Please check their policies before you submit any personal information to these websites.

When will you change your privacy policy?

Any changes we make to our privacy policy in the future will be posted on this page.

Please check back frequently to see any updates or changes to our privacy policy.

How do I contact you with feedback?

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@speedwellsoftware.com.

This privacy policy was last updated on 28.10.2024.